Política de reembolso

Refunds

Refunds are accepted within the first 14 days.

Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

We cannot be held responsible if the order has been damaged or lost by the shipping carrier, which is why we ensure that the order is properly packaged. However, we understand that weather conditions can affect orders, so if the order you receive is damaged, please send an email with photos of the package attached to support@naonoko.art so we can resolve the issue quickly.

We’ll let you know once we’ve received the information and will inform you whether the refund has been approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and credit the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@naonoko.art