Refund policy

Returns are accepted within the first 14 days.

Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and resolve it.

If the order you received is incorrect or damaged, please send an email attaching photos of the package so that we can resolve it quickly.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card issuer may take some time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@naonoko.art.